Advancements in artificial intelligence, coupled with the rise of messaging apps, are fueling the development of chatbots — software programs that use messaging as the interface through which to carry out any number of tasks.
Chatbots have been hailed as a mobile paradigm shift, the future of commerce, and a disruptive force in the customer service industry. Businesses are foreseeing immense potential and are investing heavily in this burgeoning market, which we estimate will reach a valuation of $102.29 billion by 2025.
In “Chatbots 101,” Insider Intelligence breaks down how chatbots work and looks at the future of the market.
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