Several companies have announced flood relief programs like OPPO and Samsung to try and assist those that suffered damages. Now Celcom has announced they will be doing free repairs and replacements of modems and routers for those that were affected by the floods.
Dear Celcom family,
If you are affected by the recent floods, we are here to assist you in staying connected to your family & friends. Receive a replacement for your damaged AX router and Home Wireless Modem for FREE. We are all in this together. Stay safe & Stay Connected 💙 pic.twitter.com/mbKq6Q4Vo8
— Celcom (@Celcom) December 28, 2021
Currently, only existing Celcom Home Fibre customers are eligible for replacement, as long as you have been affected by the flood and your device is damaged or lost. This program will be available starting from today until 31st January 2022. But do note that it doesn’t come with a contract extension and if you are still eligible even if your devices are out of warranty.
Additionally, many Celcom sites were disabled due to the power outages and are still in the process of being repaired. However, since yesterday they have successfully restored networks in Ijok, Shah Alam, Port Klang, Banting, Jerantut, Mentakab, Bera, Kuala Selangor, Kuala Langat, and Bukit Changgang.
If you have been affected by the floods and need a replacement, you can contact Celcom by calling 11111 or +60196011111 and a customer service consultant will assist you to swap the damaged or lost device.
Source – Celcom